Welcome to Lubkart ("we", "our", "us"). This Privacy
Policy explains how we collect, use, and protect your information when
you use our mobile application and services.
๐ 1. Information We Collect
๐ค Personal Information
- Name
- Phone number
- Email address
- Business details (GST, shop info)
- Address & delivery location
๐ Location Data
- Precise GPS location (delivery & attendance)
- Approximate location
Used for delivery tracking, attendance validation, and service
optimization.
๐ฆ Order & Transaction Data
- Orders placed
- Products purchased
- Invoices & billing
- Dispatch & delivery logs
๐ฐ Financial & Wallet Data
Our system includes Customer Wallet, Salesman Wallet, and Admin
Wallet.
- Payment records
- Transaction history
- Outstanding balances
- Order-wise payment tracking
Supports Cash, Online (UPI/Gateway), and Cheque payments.
๐งพ Cheque Information
- Cheque number
- Bank name
- Cheque date
- Status (submitted / passed / failed)
- Failure proof images
๐ผ Media & Files
- Delivery proof images
- Invoice uploads
- Cheque proof images
๐ฑ Device & App Data
- Device identifiers (FCM token)
- App logs & crash reports
๐ Notifications
We send notifications for order updates, payments, and deliveries.
โ๏ธ 2. How We Use Your Data
- Process and manage orders
- Assign delivery and logistics
- Track order lifecycle
- Manage wallet and payments
- Verify cheque payments
- Send notifications
- Improve system performance
๐ 3. Data Sharing
We DO NOT sell your data.
- Internal staff (biller, dispatcher, delivery, accountant)
- Payment systems
- Cloud storage providers
๐ 4. Data Security
- Encrypted password storage (bcrypt)
- Secure APIs
- Role-based access control
- Authentication & authorization
โณ 5. Data Retention
- Stored while account is active
- Maintained for legal/accounting purposes
- Stored for transaction history
๐ค 6. User Rights
- View personal data
- Update profile
- Request data deletion via support
๐ 7. Delivery & Tracking
We collect delivery location and proof (OTP + image) only for order
fulfillment.
๐ณ 8. Payments & Wallet System
- Wallet-based payment adjustments
- Automatic order payment allocation
- Seller collection tracking
- Admin reconciliation
๐
9. Cheque Processing Policy
- Cheque status: submitted / passed / failed
- Failed cheques may incur penalties
- Proof of failure stored
- Resubmission allowed within validity period
๐ 10. Data Updates
We may update this policy. Users will be notified via the app.
๐ 11. Contact Us
Email: patelrahul.9909@gmail.com